Terms & Conditions

Welcome to Maalu's Customz! These Terms and Conditions govern your use of our website and services. By accessing or purchasing from our site, you agree to comply with and be bound by the following terms.

Terms & Conditions - the basics

This website is operated by Maalu's Cutomz LLC, a small business based in Saint Cloud, Florida, specializing in personalized drinkware, including tumblers, mugs, water bottles, and more. Our products may feature custom themes including Disney-inspired designs and patriotic styles.

All personalized items are made to order and may vary slightly due to the handmade nature of our products.
Customers are responsible for ensuring accuracy of custom details (e.g., names, spellings, colors) at checkout.
Once an order is placed, customization requests cannot be changed or canceled.
Orders typically ship within [3–7 business days] after the order is confirmed.
Shipping timelines may vary depending on order volume, holidays, or supply chain delays.
We are not responsible for delays caused by carriers or incorrect shipping information provided by the customer.
Due to the personalized nature of our products, all sales are final.
We do not accept returns or exchanges unless the item is defective or damaged upon arrival.
If you receive a damaged item, please contact us within 3 days.